Nationwide medicine supplier State Pharmaceutical and Medical Supply Corporation Ltd (StatePharma) has announced they are seeking employees who can prepare a Customer Service Standard Operative Procedure (SOP) and train staff for the industry.
The Terms of Reference (ToR) shared in the announcement reads that one of the things those who take on these responsibilities must do is raise the quality of customer service staff who work in the corporation's pharmacies and teach them communication skills. Training management to prepare the relevant SOPs is also a part of the job.
Those who are successful in the tender phase must prepare SOPs in the following areas:
- Professionally serve customers.
- Welcome customers, manage queues and make good use of time.
- Provide information to those who go to the pharmacy or to those seeking information online.
- Provide customers with information about medicine that is not available.
- Provide information to those asking about Aasandha and making payments.
- Take back items that are being returned and give money back to customers.
- Accept complaints and manage unsatisfied customers.
- Manage difficult customers.
- Seek customer feedback and conduct follow-ups.
- Maintain confidentiality of customer information.
Those who are successful in the tender stage of the job posting from StatePharma will need to conduct a training program for corporation staff in professional communication skills at pharmacies that are heavily frequented by customers in Male'.
The deadline to submit the Expression of Interest (EOI) is Wednesday, 2:00 pm. Requesting for information can commence afterward, and before Thursday 2:00 pm.
Requests for information will receive a response before 15th November, 2:00 pm. The deadline to submit bids is 17th November, 10:00 am.
STO was relieved of their responsibility in the import and sale of medicine and handed over to StatePharma in July 2026. With this change, StatePharma is now in charge of the pharmacies previously run by STO.
