President of the Civil Service Commission (CSC) Mohamed Mujuthaz has stated that the call center that was built has completely solved the issue where the CSC kept missing calls.

In a special interview given to Mihaaru News on Tuesday, Mujuthaz said online complaints via accounts can now be submitted as a form of convenience for the complaint submission system.

Previously, issues related to civil service were to be submitted via letters.

While anyone can submit complaints, the CSC's President said responses will also be given online, which will result in time being saved and ease toward record keeping.

Mujuthaz went on to say that 204 issues were filed to the CSC in 2025. He said this includes issues regarding employment and employees violating civil service regulations.

Mujuthaz said a call center was established and started operating in May in order to solve the issue where the CSC was unable to promptly attend to phone calls.

"The issue where we would miss phone calls has been majorly solved with the establishment of the call center on 10th May 2026. We believe the establishment of the call center has seen progress worth 99 percent," said Mujuthaz, who is in charge of managing more than 35,000 civil servants.

Mujuthaz expressed concern over civil servants spending time at coffee shops during official working hours. The recent amendment to include a 30 minute buffer for government staff who are unable to make it to work on time for various reasons was to reduce the amount of staff who call out of work and to decrease the amount of time they spend outside.

Even if such a concession has been given, staff are to work the six hours they are supposed to from the time they get to the office. Mujuthaz stated that if a staff member gets to work at 8:10am, the buffer time rule states their work day will end at 2:10pm, and if they get to work at 8:30am, their work day will end at 2:30pm.