As part of Customer Service Week 2026, Ooredoo Maldives Managing Director and CEO Shadi Qawasmi personally responded to customer queries received through the company’s social media platforms.

The activity was held under this year’s Customer Service Week theme, “Going Beyond Starts With Us”, highlighting Ooredoo Maldives’ focus on listening to customers, engaging with them and understanding their everyday experiences.

During the session, Qawasmi responded directly to a range of questions and concerns submitted through social media, giving him firsthand experience of the interactions handled by Ooredoo’s customer service teams each day.

The initiative is part of a series of activities planned for Customer Service Week, during which Ooredoo Maldives’ senior leadership team will take on frontline roles and engage with customers through different channels.

The company said the initiative will help its leadership better understand customer needs, identify areas for improvement and support frontline teams in delivering better customer service.

Customer Service Week also provides an opportunity for Ooredoo Maldives to recognize and celebrate its frontline employees, whose dedication, empathy and commitment play an important role in building positive relationships with customers.

Through the week’s activities, Ooredoo Maldives aims to reinforce that delivering quality customer service is a shared responsibility across the organization, with every customer interaction providing an opportunity to listen, learn and go beyond expectations.