Ooredoo has introduced the AI chatbot "Ooredoo Evee" to provide fast, convenient, and reliable services to its customers. Ooredoo stated that its services and various information required by customers are now accessible through "Ooredoo Evee" via the Ooredoo SuperApp and website.
Ooredoo noted that "Evee" represents a significant advancement in the company's ongoing efforts to enhance customer services by utilizing new innovations and Artificial Intelligence (AI).
In this regard, Ooredoo stated that through Evee, which is developed to facilitate easy access to services at any time, customers can seek assistance for Ooredoo's services by engaging in conversation. The company added that this virtual assistant is an AI assistant designed to connect customers with customer care agents when necessary, with the assistance of AI.
According to Ooredoo, the services available through "Evee" will include checking account balance, activating add-ons, viewing bills, making bill payments, recharging, viewing recharge history, upgrading plans, purchasing new connections, submitting issues, and tracking issue updates.
Furthermore, Ooredoo stated that Evee will recommend the most relevant services and products to each customer based on their service usage patterns. The company also mentioned that Evee will assist customers in finding the most suitable products and solutions for their needs by looking at the services they have previously obtained.
To provide uninterrupted and easy service to customers, Ooredoo stated that Evee also includes a support system. The company noted that this setup allows the AI assistant to easily connect customers to live customer service agents in situations where additional assistance is required, and ensures that ongoing conversations can be continued seamlessly even after going offline.
As part of the efforts to improve the quality of services provided by Ooredoo, Evee also features a customer feedback system, and the company stated that the feedback received will be vital information that helps to further develop the platform and provide the services desired by customers.
Ooredoo describes the introduction of Evee as a clear reflection of Ooredoo Maldives' vision to build a "Digital Maldives" through new innovations. The company also stated that this is a step that will make daily life easier with the help of technology, while bringing convenience and further empowerment to customers. Ooredoo noted that it is scheduled to further expand Evee's services for Ooredoo customers and introduce additional conveniences and new features.
