BML aims to become best customer service provider in Maldives this year

Bank of Maldives (BML) CEO and MD Mohamed Shareef announced today that the bank has set a target to become the best customer service provider in Maldives this year and has already begun working towards that goal.

Speaking at the official opening ceremony of the new BML branch in Dh. Kudahuvadhoo, he stated that efforts to achieve the status of the best customer service bank in the country are currently underway. Shareef explained that the bank's top priority this year will be to take customer service to an entirely new level.

"The more than 1,200 employees of this bank will be caring and kind to customers. We will very soon establish a system where any employee who receives a customer's issue or difficulty will act as a mediator and manage that issue effectively until it is resolved," the MD said.

Additionally, he noted that a system would be established to provide solutions within a short period without delays.

"All employees will be supporters and helpers to the customers. Our target is very clear: to make Bank of Maldives the place that provides the most perfect customer service in Maldives within this year," Shareef said.

During today's ceremony, he also stated that BML will establish a nationwide dollar ATM network this year. Under this target, he mentioned that efforts are being made to install dollar ATMs in more than 70 islands before the end of this March.

MD added that out of the branches for which foundations were laid last year, 12 branches will open before the end of the upcoming March.

Shareef assured customers that BML is being operated robustly and in accordance with laws and regulations. He further stated that the volume of customer deposits last year increased by 16 percent compared to 2024.

"This is the bank that holds more deposits and has issued more loans than all other banks in the Maldives combined. This is also the bank that provides services most closely to all inhabited islands in the Maldives," the MD said.

In his speech, Shareef highlighted that the bank's net profit for the fourth quarter increased by 76 percent compared to the third quarter of last year. In the final quarter of last year, BML earned MVR 837.5 million as net profit.

Furthermore, the total revenue for the past year exceeded MVR 5.5 billion, which is a 16 percent growth compared to 2024.

"While the bank's total assets have exceeded MVR 55.7 billion, this is a 15 percent growth compared to the previous year. This demonstrates that the bank's balance sheet is being maintained and strengthened. We achieved these results by increasing business volume, not by increasing prices," the MD said.