Ooredoo partners with Immigration for customer service training

Ooredoo has partnered with Maldives Immigration to conduct a comprehensive training programme titled Mastering Customer Service, aimed at enhancing the customer service skills of frontline officers.

The training, held from 13 to 18 September 2025, was delivered across six batches and attended by 160 Immigration officers.

The sessions focused on service excellence, effective communication, and building a strong service first culture within the organization.

Ooredoo said the initiative drew on its expertise as the country’s first and only ISO-certified contact centre.

“As the only ISO-certified contact centre in the Maldives, we are committed to helping others build the expertise and confidence required to deliver excellent customer service,” the company said in a statement.

“It was our privilege to extend this knowledge to Maldives Immigration and support their officers in strengthening their skills.”

Ooredoo added that such initiatives form part of its ongoing commitment to supporting national institutions, strengthening customer service standards, and contributing to the broader vision of a “Digital Maldives”.