Dhiraagu has been given the "Innovation in Digital Transformation" award at the Pipeline Awards for its Customer Relationship Management (CRM) transformation project.
This project, implemented with the help of Etiya's Business Support System (BSS) platform, was recognized for enhancing customer experience and streamlining operations through advanced technology.
The project is seen as a significant step forward in strengthening customer relationships and delivering better service.
Mohamed Musad, Dhiraagu's Chief Technology and Information Officer (CTIO), expressed pride in receiving the award, emphasizing the company's commitment to digital innovation and the collaboration of its dedicated team and partners.
The Pipeline Innovation Awards recognize global leaders in innovation and excellence, and reaffirms the company's vision of creating a smarter, more connected future while empowering communities through various technologies, Dhiraagu said.
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