The Edition


Centara reopening ushered in with 'Centara Complete Care' programme

Shahudha Mohamed
01 July 2020, MVT 11:26
Aerial depiction of Centara Grand Island Resort & Spa Maldives resort, located in Alif Dhaalu Atoll. PHOTO: CENTARA
Shahudha Mohamed
01 July 2020, MVT 11:26

Centara Resorts unveiled its 'Centara Complete Care' hygiene and social distancing programme, designed to usher in a new normal for hotel stays, ahead of reopening.

The Thai hotel operator is aiming to open both of its properties located in Maldives, Centara Ras Fushi Resort and Spa along with Centara Grand Island Resort and Spa, on August 1.

For the reopening, Centara Hotels and Resorts recalibrated their health and hygiene procedures "to support new travel norms and provide complete reassurance and confidence to guests".

The new measures were adopted due to the ongoing global COVID-19 pandemic, which brought the tourism industry to a complete halt as numerous countries responded to the crisis by issuing travel bans, border closures and in some cases, country-wide lockdowns.

Under the 'new normal', social distancing measures will be exercised at the resort by reconfiguring seating in public areas and delivering in-room dining and luggage to guest room doors only.

Moreover, the temperature of all staff members, visitors and guests will be checked at every entrance. Service staff will wear face masks and sanitising hand gel dispensers will be readily available.

The resort will also increase the sanitation frequency of all public areas including washrooms, elevators and other high-touch point areas, in addition to disinfecting guest rooms, corridors, and restaurants regularly with an electrostatic spray approved by the Environment Protection Agency (EPA).

Furthermore, the resort assures that dining, fitness and pool, spa and kid's club services will be reconsidered, with social distancing and added sanitization measures in place.

"All staff members will be trained in Centara's updated cleaning and sanitisation protocols", offered Centara Resorts' management.

"The same vigorous standards will apply to back-of-house and any other third-party concessionaires such as the tour desk. Hotel staff teams will also be re-organised to minimise cross-contamination".

The management also appointed a team of hygiene managers to monitor, record and implement the changes under the 'Centara Complete Care' programme.

Nothing that the programme aims to ensure the continued well-being of team-members, guests and local communities, Centara Hotels and Resorts assured that they will adhere to the highest standards of cleanliness and safety with revamped protocols certified by global leaders in hygiene.

"For nearly four decades, we have prided ourselves on delivering the highest levels of care and establishing Centara as 'The Place to Be' for our diverse audiences – one that is welcoming, inspiring, and above all, safe".

Centara Hotels & Resorts is one of Thailand’s leading hotel operators. Its 77 properties span all major Thai destinations including Sri Lanka, Vietnam, Laos, Myanmar, China, Japan, Oman, Qatar, Cambodia, Turkey, Indonesia and the UAE, in addition to Maldives.