Bank of Maldives (BML) on Saturday announced that the bank will provide essential services to customers on Mondays, Tuesdays and Thursdays between June 1 to June 13.
As per the press release by BML, the following services will be provided between 0930 to 1400 hrs:
BML requested customers to email completed TT Application Forms with required documents to InternationalTransfers@bml.com.mv or submit the TT request through internet banking.
Requests received by 1100 hrs will be processed on the same day.
According to BML, payroll requests can be emailed along with the list of required documents detailed at https://www.bankofmaldives.com.mv/business/banking-services/payroll-service
Payroll requests from BML accounts submitted prior to 1100 hrs will be processed on the same day, while requests from other bank accounts must be submitted before 1000 hrs to be processed on the same day.
The bank stated that all clearing cheques deposited to ATMs will be cleared on the following working day.
However, BML cheques deposited before 1130 hrs will be processed on the same day.
BML will process ACH requests, submitted via internet banking, by 1000 hrs on the same day.
All RTGS (transfers above MVR 100,000) received through internet banking, and MRTGS requests received by email will be processed the same day if submitted before 1130 hrs.
The bank stated that all requests submitted after cut-off times will be processed on the next working day.
BML noted that although the bank will not provide cash services at its branches, customers with authorized “ATM Cash Withdraw” permission can withdraw and deposit cash at ATMs. BML's daily deposit limit is MVR 500,000 for businesses and MVR 100,000 for individuals.
In addition to these services, BML announced that since government eased lockdown on Male' City, the bank will resume card collection services at its Customer Services Center (CSC).
However, unlike before, card collection will be done only via pre-booked appointments and 300 customers will be served per day. As per the bank, this is in line with the social distancing and safety measures announced by the Health Protection Agency (HPA) due to the global pandemic COVID-19.
BML highlighted that customers are required to wear a mask, bring their own pen, make use of hand sanitizers placed and adhere to strict social distancing by using distancing markers places on the floor.
Moreover, as an added precautionary measure, BML stated that arrangements will be made to deliver cards to their elderly customers and persons with disabilities.
To request for this service, applicants are required to send an SMS to 7990200 or 9990200 as follows: NID number<space>"Card Delivery"
CSC will also be open and providing services on the same days and hours as the rest of the bank. BML revealed that customers can make appointments the day before each working day.
Detailing on how to make appointments, the bank said that an SMS needs to be sent to 455 with the following details, each typed in a new line:
- Keyword for branch or service centre
- Customers National Identity Card number or Passport number in case of foreigners
- Name of customer
- Customers current address
Moreover, once the appointment is confirmed, Maldives Police Service will send a permit to the customer via an SMS, to visit the bank.